FAQ
Popular Questions
You can do several things to reduce the number of chargebacks your business receives. Here are three essential tips:
- Ensure that you only ship products to confirmed addresses
- Keep detailed records of all customer interactions (they will come in handy if you ever need to dispute a chargeback claim).
- Use fraud prevention measures like Address Verification Service (AVS) or Card Verification Value (CVV).
Most merchant accounts are set up so that your chargeback ratio does not exceed 0.9%. If you go over this limit, your account could be automatically terminated.
A chargeback threshold is a percentage (of transactions or overall revenue) that your customers might ‘charge back’ before the merchant account is red-flagged for closure.
Whenever a customer files a chargeback claim, they need to explain to their credit card company why they are doing so. These reasons are known as chargeback codes. There are four main chargeback codes: quality, clerical, technical, and fraud.
- Quality covers things like receiving substandard or faulty products. It also covers cases where the customer never received their purchased item.
- Clerical chargebacks include duplicate billings, over-excessive service charges, and non-issued refunds.
- Technical chargebacks may be filed if the customer doesn’t have enough credit remaining on their card for the purchase to go through or if there was a processing error during the transaction.
- Lastly, and most commonly, fraud chargebacks apply when someone else made a purchase using the customer’s card. As you can likely already guess, these chargebacks are the most common because they are very difficult to disprove. Quality chargebacks are also fairly common, although these are slightly easier to dispute in many cases.
There are multiple reasons why processors may classify businesses as high-risk. These include the following circumstances:
- You have a negative credit history.
- You offer recurring billing or a free trial.
- You sell high-ticket items.
- The industry you operate in has a high rate of fraud or chargebacks.
We currently work with US-based businesses and accept merchants that are classified as high, medium, or low-risk.
A high-risk merchant is a business that carries more risk for banks and payment processors. High-risk merchants have unique needs that are different from traditional or low-risk merchants. TailoredPay has the tools, resources, and expertise to provide high-quality payment processing services to high-risk merchants.
High-risk merchant accounts are payment processing accounts tailored to businesses classified as high-risk by traditional providers.
A merchant category code (MCC) is a four-digit number that is assigned to merchants. MCCs are defined in the ISO 18245 standard. The codes can be used for classifying merchants and transactions, tax reporting, tracking spending (e.g., points programs), and other payment processing workflows.
The cost of a merchant account will depend on your business type, monthly sales volume, and average transaction size. Typically, high-risk merchant accounts come with higher fees than traditional merchant accounts.
If you are applying for a merchant account, you will need to include the following documents with your application:
- Copy of your Passport, Driver’s License or government-issued ID
- Voided check or bank letter
- If applicable, 3 months of most recent credit card processing statements from your previous or existing provider
- 3 months of most recent business bank statements. If the business is new, 3 months of most recent personal bank statements are required
Our online merchant account application process is quick and simple. In total, it should only take around 10-15 minutes:
- Complete the online application (~10 minutes).
- DocuSign the merchant processing agreement (3-4 minutes).
- Start processing payments if your application has been approved (24-72 hours).
In most cases, it will only take 24-48 business hours to receive a deposit.
No. Many high-risk merchant account providers will charge you a fee to set up your account, but we want to make our services accessible to everyone.
The exact rate will vary depending on the classification of your business (low, medium or high-risk). Once you complete our online application, you will receive an instant quote via DocuSign. We always try to save our merchants money on payment processing fees by eliminating miscellaneous fees.
A chargeback occurs when a cardholder disputes a transaction on their account. When this happens, the bank that issued the credit card investigates the matter on behalf of the cardholder.
Upon discovering a fraudulent transaction, the issuing bank returns the funds to the cardholder. If a merchant cannot prove that the transaction is legitimate, the processor will subtract the amount of the transaction in question from the merchant’s bank account.
